Your Mobile Health Care Physician
AloeWell Health (“we” or “us”) respect your privacy and are committed to protecting it through our compliance with this policy.
This Privacy Notice (our “Privacy Notice”) describes the types of information we may collect from you or that you may provide when you visit the website www.aloewellhealth.com (the “Website”) and our practices for collecting, using, maintaining, protecting, and disclosing that information.
This policy applies to information we collect:
On our Website;
In email, text, and other electronic messages between you and our Website; and
It does not apply to information collected by:
Us offline or through any other means, including on any other website operated by AloeWell Health or any third-party (including our affiliates and subsidiaries);
Any third party (including our affiliates and subsidiaries), including through any application or content (including advertising) that may link to or be accessible from or on the Website.
Please read this Privacy Notice carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website. By accessing or using this Website, you agree to this Privacy Notice. This Privacy Notice may change from time to time. Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check this Privacy Notice periodically for updates.
Children Under the Age of 13
Our Website is not intended for children under 13 years of age. No one under age 13 may provide any information to or on the Website. We do not knowingly collect Personal Data from children under 13. If you are under 13, do not use or provide any information on our Website or on or through any of its features/register on the Website, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received Personal Data from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information directly from a child under 13, please contact us.
Information We Collect About You and How We Collect It
General
We collect several types of information from and about users of our Website (“Personal Data”):
By which you may be personally identified, such as name, postal address, e-mail address, telephone number, or any other identifier by which you may be contacted online or offline;
That is about you but individually does not identify you, such as traffic data, location data, referring/exit pages, date and time of your visit to our Website, error information, clickstream data, and other communication data and the resources that you access and use on the Website; and/or
About your internet connection, the equipment you use to access our Website, and usage details.
We collect this information:
Directly from you when you provide it to us;
Automatically as you navigate through the Website. Information collected automatically may include usage details, IP addresses, information collected through cookies and other tracking technologies; and
From third parties such as our business partners and service providers.
Information You Provide to Us
The information we collect on or through our Website are:
Information that you provide by filling in forms on our Website. This includes information provided at the time of requesting service.
Records and copies of your correspondence (including email addresses) if you contact us.
The Personal Data we collect from you is required to enter into a contract with AloeWell Health so that we may provide you with our products and services. If you refuse to provide such Personal Data, then in some cases we may not be able to enter into the contract or fulfill our obligations to you.
Information We Collect Through Automatic Data Collection Technologies
As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns:
Details of your visits to our Website. We collect traffic data, location data, referring/exit pages, date and time of your visit to our Website, error information, clickstream data and other communication data, and the resources that you access and use on the Website; and
Information about your computer and internet connection, i.e. your IP address, operating system, and browser type.
The information we collect automatically includes Personal Data, or we may maintain it or associate it with Personal Data we collect in other ways or receive from third parties. This helps us to improve our Website and to deliver a better and more personalized service by enabling us to:
Estimate our audience size and usage patterns;
Store information about your preferences, allowing us to customize our Website according to your individual interests;
Speed up your searches; and
Recognize you when you return to our Website.
The technologies we use for this automatic data collection may include:
Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. Our Website may use both session cookies (which expire once you close your browser) and persistent cookies (which stay on your computer until you delete them) to provide you with a more personal and interactive experience on our Website. We only place cookies on your hard drive with your consent. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. However, if you do not consent to our use of cookies or select this setting, you may be unable to access certain parts of our Website. You can find more information about cookies at http://www.allaboutcookies.org.
Third-Party Use of Cookies and Other Tracking Technologies
Some content or applications on the Website are served by third parties including, service and content providers, and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our Website. The information they collect may be associated with your Personal Data or they may collect information, including Personal Data, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.
We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.
Special Categories of Information
Some Personal Data processed by AloeWell Health may be considered sensitive, including personal data that reveals your racial or ethnic origin, or personal data concerning your health. AloeWell Health processes this information only to the extent necessary to carry out its obligations under the law or to the extent necessary to protect AloeWell Health’s legitimate interests.
How We Use Your Information
We use information that we collect about you or that you provide to us, including any Personal Data:
To present our Website and its contents to you;
To provide you with information, products, or services that you request from us;
To notify you about changes to our Website or any products or services we offer or provide though them;
In any other way we may describe when you provide information;
To fulfill any other purpose for which you provide information; and
For any other purpose with your consent.
We may also use your information to contact you about our own and third-parties’ goods and services that may be of interest to you.
Disclosure of Your Information
We do not share, sell, or otherwise disclose your Personal Data for purposes other than those outlined in this Privacy Notice. However, we may disclose aggregated information about our users and information that does not identify any individual, without restriction.
We may disclose Personal Data that we collect or you provide as described in this Privacy Notice:
To our subsidiaries and affiliates;
To contractors, service providers, and other third parties we use to support our business.
To fulfill the purpose for which you provide it;
For any other purpose disclosed by us when you provide the information; and
With your consent.
We may also disclose your Personal Data:
To enforce or apply our terms of service and other agreements, including for billing purposes; and
If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of AloeWell Health our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
Your Rights Regarding Your Information and Accessing and Correcting Your Information
Applicable data protection laws may provide you with certain rights with regards to our processing of your Personal Data.
You have the right to restrict our processing of your Personal Data under certain circumstances. In particular, you can request we restrict our use of it if you contest its accuracy, if the processing of your Personal Data is determined to be unlawful, or if we no longer need your Personal Data for processing but we have retained it as permitted by law.
Right to be Forgotten. You have the right to request that we delete all of your Personal Data. We cannot delete your Personal Data except by also deleting your user account, and we will only delete your account when you have requested that we do so. We may not accommodate a request to erase information if we believe the deletion would violate any law or legal requirement or cause the information to be incorrect. In all other cases, we will retain your Personal Data as set forth in this policy. In addition, we cannot completely delete your Personal Data as some data may rest in previous backups. These will be retained for the periods set forth in our disaster recovery policies.
How You May Exercise Your Rights. You may exercise any of the above rights by contacting us through any of the methods listed under Contact information below and through our Website’s Contact Us form. If you contact us to exercise any of the foregoing rights, we may ask you for additional information to verify your identity. We reserve the right to limit or deny your request if you have failed to provide sufficient information to verify your identity or to satisfy our legal and business requirements. Please note that if you make unfounded, repetitive, or excessive requests (as determined by reasonable discretion) to access your Personal Data, you may be charged a fee subject to a maximum set by applicable law.
Do Not Track Signals
We also may use automated data collection technologies to collect information about your online activities over time and across third-party websites or other online services (behavioral tracking). Some web browsers permit you to broadcast a signal to websites and online services indicating a preference that they “do not track” your online activities. At this time, we do not honor such signals and we do not modify what information we collect or how we use that information based upon whether such a signal is broadcast or received by us.
Changes to Our Privacy Notice
We may change this Privacy Notice at any time. It is our policy to post any changes we make to our Privacy Notice on this page. If we make material changes to how we treat our users’ Personal Data, we will notify you through a notice on the Website’s home page. The date this Privacy Notice was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Website and this Privacy Notice to check for any changes.
Contact Information
If you have any questions, concerns, complaints, or suggestions regarding our Privacy Notice, have any requests related to your Personal Data pursuant to applicable laws, or otherwise need to contact us, you may contact us at the contact information below or through the Contact Us page on our Website.
Information We Will Collect
We collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device (“personal information”). In particular, we collect, and over the prior twelve (12) months have collected, the following categories of personal information from our consumers: